Apogee, Inc. » The Apogee Team

Apogee is revolutionizing telecommunications services for university and college communities. We're a growing telecommunications company that values hard work, collaboration, results, and exceptional customer service. If you possess these qualities, we want you on our team!

Apogee is currently hiring for engineers our advanced Network Operation Center. NOC staff will be consisted of 2 tiers:

Tier 1 will be responsible for the initial customer support and troubleshooting and for generating appropirate reporting for each call.

Tier 2 will be responsible for most of the day to day NOC operations and will be responsible for troubleshooting and resolution of each ticket. Tier 2 will also proactively monitor, troubleshoot and correct any anomalies reported by the system.

Network Operations Center Engineer (Tier 1)

Location: Austin, TX

Job Description:

As a member of our Network Operations team, this position will be required to work closely with the customer service, implementation, engineering teams and software development teams in order to efficiently monitor, troubleshoot and resolve campus networks.

Tier I engineer should gather and compile trouble reports to Tier II NOC engineers from the Customer Support Reps (CSR). Tier I engineers will be responsible for acknowledgement and initial troubleshooting of any incoming alarms and events; and he/she should appropriately escalate those data issues and inquiries to Tier II Technical Operations Support, and continue to work with Tier II Tech Ops support as necessary until the issue is resolved.

Requirements:

Ability to learn and work in a fast paced environment; solid understanding of the OSI model Good understanding in Ethernet and TCP/IP technologies; basic understanding of switching, routing and firewall technologies; experience with Cisco routers; experience with Linux / FreeBSD; excellent oral and written communications skills; excellent customer interface skills; competency in a multi-task environment; ability to answer incoming calls requiring technical assistance; ability to accurately document issues and resolutions.

Network Operations Center Engineer (Tier 2)

Location: Austin, TX

Job Description:

Provide technical assistance for operational management of the Apogee Network Operation Center. Write site related technical documentation, operating related procedures, policies and training materials. Assist in establishing new NOC facilities with new software releases and installation of them.

Responsible for escalation support for Tier I engineers. Responsible for managing incoming trouble tickets, troubleshooting, and resolution of the alarms. Must have solid understanding of Ethernet, TCP/IP and the OSI model. Responsible for daily shift reports to the management team.

Requirements:

Ability to learn and work in a fast paced environment; solid understanding of the OSI model Good understanding in Ethernet and TCP/IP technologies; basic understanding of switching, routing and firewall technologies; experience with Cisco routers Experience with Linux / FreeBSD; excellent oral and written communications skills; excellent customer interface skills Competency in a multi-task environment; ability to answer incoming calls requiring technical assistance; ability to accurately document.

Qualified candidates should click below to apply online.